IT Helpdesk Support

Permanent
Kent
Posted 1 year ago

Helpdesk Support – 1st Line (Hands on IT Support)

My client is looking for 3 x IT Helpdesk Analysts (1 x Dutch Speaking) to join a very successful business in Gillingham, Kent. You will be joining a large IT support team to cover internal staff with 1st and 2nd line hands on related issues.

You would be part of a close knit team IT team carrying out everything from simple 1st time fixes, hardware projects, telephony and desktop setups, laptop/mobile device roll out’s and general IT support duties across the business for their internal members of staff.

Duties

  • To be first line support
  • Perform daily operational tasks
  • Take responsibility for back up monitoring and tape rotation
  • To ensure that all IT SLA’s and KPI’s are adhered to
  • To liaise with third party suppliers when applicable

Skills Required

  • Administration experience of a Windows active directory is essential Previous background in a
  • Help Desk role is essential
  • Experience with Windows Operating System is essential
  • Any IT qualifications to support your application are highly desirable
  • Excellent verbal communication skills
  • Excellent customer service skills

Plenty of benefits are available to include 24 days holiday plus holidays, bonus up to 10%, holiday purchase, private medical, insurance, private health insurance, death in service, season ticket loans, cycle to work scheme, eye test vouchers, childcare vouchers, progression and training.

 

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Job Features

Job CategoryI.T.
Salary£18,000 - £22,000 pa
LocationGillingham, Kent
Job TypePermanent
Start DateImmediate
Holiday24 Days
BonusYes

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